Get access to a full support department for a fraction of the cost.
Get Help Desk SupportKeeping an entire support department on payroll can be expensive. Not only do you need someone who can troubleshoot technology issues, but you also need someone to properly maintain your IT systems.
Can you really justify the expense to hire staff who may only be needed one day out of the week? If not, who will answer the call when a computer crashes or the WIFI goes down?
Our Help Desk service solves this business problem efficiently and affordably. You get access to our full stack support team who stand on call to address technology concerns. We pride ourselves on quality service – our technicians address the root cause of issues so that your company avoids repeat tech failures.
Use Cases
When are Help Desk services right for you?
The following are some of the most common and strongest reasons to get Help Desk through us. If you find yourself sharing any of the following sentiments or situations, we can help act as your out-of-house IT department.
On Call Support
I need a go-to resource to deal with computer or digital service issues my team experiences.
Technology Reliant
My company uses technology for its business processes.
Growth
I want to grow my team and need someone to deal with the increase in support tickets.
Unfamiliar with Tech
My business is not technologically savvy and needs someone to provide insight and guidance.
Approach to Problem Solving
Collect Data
When an issue is brought to our team, we examine it from every angle and investigate extensively.
2-Way Communication
Our team holds communication and collaboration in the highest regard and will ensure you’re kept in the loop on how the problem solving process is proceeding.
Remote Access
As necessary, our technicians will help set up your machine so that they can get hands on in fixing your problems, even if they can’t be on site.
Client Approval
Support tickets aren’t considered done until you’ve confirmed that the work is complete and the solution has fulfilled your needs.
Benefits
Dedicated Support
Our technicians are always prepared to handle breakages, outages, or other issues that may arise.
Go To Resources
Prepared with an understanding of your systems and processes, we make for an ideal first responder for your problems.
Reliable
Short communication cycles and fast turnaround times makes for reliable service.
Efficient
Our technicians seek out the solution that will provide the most benefit and security with the lowest time cost.
Proactive
Recommendations for improvements or preventative measures will be brought to your attention.
Decreased Disruptions
Your people spend less time trying to solve issues outside of their job description.
Education
Training and reference materials will be made available on any implemented processes, applications, or systems.
Peace of Mind
Your modern system is built with growth in mind, meaning when you grow, it can grow with you.